SHIPPING TRANSIT TIMES
We strive to get all orders processed and shipped on the same or next business day. Please note that you will receive the board within 45 days of your order. All of our boards are developed with a special molding process that takes time for the frame to rest and to become stable.
We cover all standard ground shipping costs to the Lower 48 States for everything we sell. Customers are responsible for additional shipping charges for expedited shipping options available at check out.
We ship to residential and business addresses within the US. Shipping rates are subject to change when shipping to Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, and internationally
Lucid boards has a well-prepared logistics structure for mass production and worldwide shipping.
With strong relationships across the globe, Lucid team members work in all different parts of the world: North America, Europe, and Asia. This way Lucid customer support is available to resolve any issues at any time.
All paddle boards and epoxy surfboards are shipped via our freight shipping partner, FedEx. Customers are responsible for setting delivery appointments for freight shipments, and delivery is contingent on customer availability. Please allow for an additional 1 to 2 business days for delivery to beyond areas – any address further than 65 miles outside a major metropolitan city.
All inflatable paddle boards, soft surfboards, accessories, and gear are shipped via FedEx.
ORDER SHIPMENT NOTIFICATION & TRACKING
As soon as your order has been shipped, you will receive an email notifying you that your package is in transit. Your shipping confirmation email will include a tracking number to track your item(s) with the applicable carrier.
We take pride in our packaging and do everything we can to properly package each item to ensure your order will arrive in the same condition as it left, undamaged. In rare circumstances, outside of our control, an item may show up with damage incurred while in transit.
VISIBLE DAMAGE UPON RECEIPT
Upon delivery, please inspect the box and contents for any visible signs of damage before signing for and accepting the shipment. If you find any damage to the contents, please refuse the shipment by writing “Refused due to damage” on the BOL and return the shipment to the driver
DAMAGE AFTER ACCEPTING SHIPMENT
If you have signed for and accepted the shipment, then noticed damage to your item, you have 5 business days to file a claim from the date of delivery – any claims filed outside of this window may result in the claim being denied and/or the customer being responsible for shipping charges.